Frequently Asked Questions (FAQ)
Welcome to the Polarscape FAQ section.
Here you’ll find answers to our most common questions about our products, shipping, returns, and orders.
If you can’t find what you’re looking for, please contact us at contact@polarscapebrand.com — we’re always happy to help.
PRODUCTS
Q: Are your bottles BPA-free and safe to use?
A: Yes! All Polarscape bottles and tumblers are 100% BPA-free, food-safe, and made from premium stainless steel for safe, long-lasting use.
Q: How long do your bottles keep drinks hot or cold?
A: Our double-wall insulated bottles keep drinks cold for up to 24 hours and hot for up to 8 hours, depending on the liquid and external temperature.
Q: Are Polarscape bottles leak-proof?
A: Absolutely. Our bottles feature a precision-engineered, leak-proof lid, making them perfect for travel, work, and outdoor adventures.
Q: How do I clean my bottle?
A:Our bottles are dishwasher safe, but we recommend handwashing with warm, soapy water to protect the finish and extend the lifespan of your bottle.
Q: Can I buy replacement lids?
A: At the moment, we offer a pack of replacement lids for wide mouth bottles, suitable for our 1L and 500ml insulated wide mouth bottles.
SHIPPING & DELIVERY
Q: How much does shipping cost?
A:
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Standard UK Shipping (2-4 working days): £3.99 or FREE on orders over £50
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Express Delivery (1-3 working days): £5.99 (order before 2pm)
Q: Do you ship internationally?
A: At the moment, we only ship within the UK, but we hope to expand in the future.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery in real time.
RETURNS & REFUNDS
Q: What is your returns policy?
A: We offer 30-day returns.
Items must be unused, in their original packaging, with proof of purchase.
For full details, please visit our Returns & Refunds page.
Q: How do I start a return?
A:
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Email us at contact@polarscapebrand.com with your order details.
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We’ll send you a return label and instructions.
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Send the item back using the provided label.
Q: When will I receive my refund?
A: Once your return is received and inspected, refunds are processed within 10 business days.
Please allow extra time for your bank or card provider to post the refund.
ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept all major payment methods, including:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
Q: Can I change or cancel my order after placing it?
A:
If your order hasn’t been shipped yet, email us at contact@polarscapebrand.com as soon as possible.
We’ll do our best to update or cancel it before dispatch.
Q: I entered the wrong shipping address — what should I do?
A: Contact us immediately at contact@polarscapebrand.com.
If the order hasn’t shipped, we can update the address for you.
If it has already been dispatched, we’ll help you arrange a solution.